Terms & Conditions
The terms and conditions of the agreement between you and Holiday Honchos are outlined in the booking conditions that follow. Please read them carefully. These terms and conditions apply to all reservations made with Holiday Honchos. Without requiring a documented contract agreement, proceeding with a booking means that you and every individual specified in your booking accept our terms and conditions. As soon as we receive a deposit (or full payment, if appropriate) and send out a confirmation invoice, a contract will be established.
1. Booking Your Vacation
Your reservation details will be included in an email confirmation invoice that we will send to you upon receiving your deposit (or full payment, if applicable). Please refer to Clause 2, “Pricing Policy,” below, as payment in full must be received before the price indicated on the confirmation invoice may be guaranteed. Please be aware that prices are subject to change at any moment prior to booking, even if you receive a quote from us for a reservation and choose not to book at that time. Your confirmation over the phone is just as official as if you had made the reservation and verified it in paper at that same moment.
2. Pricing Policy
The availability of all fares and other information is not guaranteed. The pricing listed on a confirmation invoice is only subject to change in accordance with this clause or if you modify your reservation after it has been issued. Although we make every attempt to prevent surcharges, we retain the right to pass along any increases in supplier costs. After we have received complete payment in cleared cash and tickets have been issued, there will never be a surcharge applied to flight tickets.
Only until full payment has been received from you can the price listed on the confirmation invoice be guaranteed, as all flight operators, including those offering both scheduled and chartered services, reserve the right to increase prices at any moment. Your seat and the price are not guaranteed if you simply pay a deposit.
Prices may be altered to reflect actions taken by the government (such as the implementation of local taxes, airport fees, air passenger duties, or VAT), an increase in the cost of fuel and transportation (such as airfares), fees for services (such as landing taxes or embarkation/disembarkation fees at ports and airports), or changes in exchange rates. We are unable to reimburse price increases brought on by any of the aforementioned.
Pricing errors: Although we work hard to make sure the information supplied about prices is accurate, mistakes can unfortunately happen from time to time. We will make every effort to tell you or as soon as reasonably practicable upon becoming aware of any such error. In the event that a reservation has already been made, you will be given the option to switch to a different vacation or stick with the selected itinerary at the updated cost. If you do not want to accept the price for your vacation or any given alternatives, we reserve the right to cancel the booking.
3. Deposits/Full Payments
Until we receive the appropriate payment (or the entire cost, if applicable), no booking will be confirmed. For complete details, refer to Clause 2, “Pricing Policy,” above. There are no refunds for deposits.
4. Payment of Balances and Late Payments
All reservations booked less than ten weeks before departure require full payment at the time of booking. If a reservation is made more than 10 weeks in advance of your departure date, we can accept a deposit; however, the remaining balance must be collected by us by no later than 10 weeks in advance of your departure date. The balance owed must be paid by the deadline shown on your confirmation invoice. It is crucial that you settle any outstanding balances on time, since failing to do so could result in the cancellation of your vacation and still incur cancellation fees.
Furthermore, there will be a £25.00 late payment fee surcharge for each booking for late payments. Note that rates are subject to change and that full payment is the only way to ensure your booking price. Therefore, if you want to ensure the cost of your vacation, we advise that you pay in full.
5. Payment Methods
Paying us using a bank transfer is the easiest and most effective way to settle any outstanding balances; your booking confirmation invoice contains our account information.
There can be an administration fee if you pay with a corporate credit or debit card for your reservation. We regret to inform you that we are no longer able to take American Express or other credit cards.
Personal checks are not guaranteed to be accepted as payment. In the event that a personal check is accepted as payment, kindly be advised that in order for the check to clear, we must receive it at least five working days prior to the date on which your balance is due.
6. Minor Changes to Your Holiday
We will notify you as quickly as possible if we must make any minor changes to the plans for your vacation.
7. Major Changes to Your Holiday
If, prior to your departure, we must make any significant changes to your vacation plans (such as altering your departure time by more than 12 hours, switching airports (with the exception of those in the London area), aircraft type, or airline), it will only be because of unavoidable circumstances. If such an unusual thing happens, we’ll let you know right away, and our goal will be to cause you as little disruption as possible. We will make every effort to provide you with alternate plans that are as near to your first selection as feasible. At that point, you can decide whether to accept, book another comparable holiday, or cancel. In the event that you decide to cancel due to these reasons, we will return all of the money you paid.
8. Force Majeure
Please be advised that certain providers, such carriers, have restrictions and cancellation fees that are outside of our control and for which we are not responsible. The phrase “force majeure” may be used in several circumstances. Force majeure refers to an unexpected and unpredictable events that, even with all due care, we or the service provider could not have predicted or forestalled, or events outside the control of the travel agent or other service providers, the effects of which could not have been avoided. This covers acts of God, weather-related events, natural catastrophes, fire or other destruction of any boat, vehicle, or vessel used in conjunction with a holiday, riots, war crimes, civil unrest, the use of force by the government, the military, or any other branch of government, strikes, industrial action, equipment requisition, equipment malfunction, fuel shortage, bankruptcy or default of any carrier or service provider related to a holiday, fraud committed against us, or any other uncontrollable cause.
We are unable to provide any kind of payment in these situations, including reimbursement for costs incurred or loss coverage. We also cannot be held liable in any other way if we have to alter your package after you leave, if our suppliers fail to deliver it to you as agreed, or if you experience any kind of loss or damage. These situations are all beyond our control.
9. Group Holidays
Certain of our vacations have a minimum participant count; in the unlikely event that this limit is not met, we retain the right to cancel the trip and issue a full refund. In the event that the group size is lowered, prices may go higher.
10. Flights
Your confirmation invoice will list the airlines, aircraft numbers and itineraries, and destination airports. We are sorry, but we are unable to guarantee a particular airline or kind of aircraft. A flight that is referred to as “direct” is not always non-stop. The airlines in question provide all departure and arrival timings, which are merely estimations. Weather, air traffic control constraints, operational and maintenance needs, and the requirement that passengers check in on time could all cause them to change. If the departure or arrival time that was originally provided to you or indicated on your ticket is altered, we will not be held responsible. Because of this, all customers must confirm their reservations with the airline at least 24 hours before departure.
11. Insurance
It is highly advised that you obtain sufficient travel insurance. To ensure that the coverage is appropriate for you, we advise you to review the terms of your travel insurance.
12. Making a Booking – Lead Passenger Name / Other Passenger Names
By confirming a reservation, you attest that, in your capacity as the lead name, you have the right and are willing to accept the terms of this booking agreement as well as any supplier agreements on behalf of your party. The whole cost of the arrangements for each passenger listed on the confirmation invoice must be paid by the person making the reservation. It is your duty to confirm that all of the information on your travel documents is accurate and to notify us right away of any mistakes or inconsistencies.
13. Changing You Arrangements
You will be required to pay an Amendment Fee per person if you would want to modify any item—aside from the number of people in your party—and we are able to accommodate the change. These costs are subject to change, and you will be informed of them at that time. Any changes must be verified in writing to us. We are occasionally obliged to collect additional taxes. Any additional taxes will be disclosed to you before the ticket is issued.
14. Alterations To Your Booking Made By You
Any changes you make will be considered a cancellation and rebooking, and you will be responsible for paying the cancellation fees listed in paragraph 15 below. The listed rates are all for one person.
15. Cancellation
In the unlikely event that you or any member of your party needs to cancel your vacation, the person who booked the reservation and is consequently in charge of paying the cancellation fees must notify us in writing.
Based on whether documents have been issued and the day the written cancellation is received, the following scale illustrates the minimal charges that will be imposed. In certain circumstances, your travel insurance will pay for cancellation fees that you incur without your consent. For this reason, we highly advise that you purchase travel insurance for your trip, either in advance or at the time of booking. We begin charging cancellation fees on the day we get formal notification of your intention to cancel. The cancellation fee amount is displayed below as a percentage (%) of the overall vacation cost.
For reservations that include holidays
Seventy days before leaving…Deposit loss (non-refundable)
Between 69 and 00 days before departure: 100%
Following ticket issuance: In most circumstances, cancellation will result in the loss of 100% of the total cost of all travel-related expenses. Please speak with your travel agency representative. 100% cancellation fees apply to charter flights, both before and after the ticket is issued.
16. Travel Documentation
Whenever feasible, we try to transmit materials to our clients electronically. If you request that any documents be mailed to you in hard copy, we reserve the right to charge an administrative fee. All papers will be delivered to the address provided at the time of booking. Vouchers will be sent to you directly via email, fax, or postal. Please be aware that it is your duty to make sure all travel documents are received and collected.
17. Passport, Visa and Immigration Requirements
It is your duty to make sure that you and everyone else traveling with you meet all applicable passport, visa, and immigration requirements. You should apply well in advance since getting a passport or visa can frequently take some time. It is advised to allow at least 6 weeks during peak periods. We advise you to confirm passport and visa requirements as well as health requirements with the appropriate embassy, high commission, or consulate of the countries you plan to visit, as these can change at any time. Current information is also available at http://www.fco.gov.uk, the website of the UK Foreign and Commonwealth Office. We advise making sure your passport is valid for at least six months before your departure date as a precaution. If you or any member of your party is unable to travel because you have not complied with any of these conditions, we shall not be held liable.
18. Travel Advice and Vaccinations
Please refer to the Foreign and Commonwealth Office’s advise for the most recent UK Government health travel advice for the countries you want to visit, including information on passport and visa requirements. You can visit their website at http://www.fco.gov.uk. Please be aware that some or all of the locations you want to visit may require immunizations. It is your duty to make sure you have scheduled the required immunizations for the places you will be visiting.
19. Deposits Required by Hotels/Resorts
At the start of their visit, the majority of hotels and resorts require refundable deposits from their patrons. The deposit amount may differ between businesses and can be made with cash, a debit card, or a credit card.
20. Accuracy of Information
The information we provide on our accommodations, amenities, and services is derived from data we get from our suppliers. It is typical for certain facilities and services to be less commonly available during off-peak hours. Occasionally, the amenities mentioned may be removed due to maintenance issues, inclement weather, or low visitor demand. We shall notify you promptly if any major modifications to the descriptions or the removal of any significant facility are advised by our providers. Certain facilities or activities, including water sports, might not be offered year-round. Certain amenities, like air conditioning, tennis courts, parasols, sun loungers, safety deposit boxes, and pool tables, could have an additional fee. Please keep this in mind while selecting your destination and lodging because it is possible that you will be bothered by noisy visitors in some locations during high season (and even at other times).
21. Your Financial Protection
An ATOL Certificate is yours when you purchase a flight-inclusive or flight-protected vacation from us. This outlines what is covered financially, where you can find out what that means for you, and who to get in touch with if something goes wrong.
The services specified on the ATOL Certificate (or a comparable equivalent) shall be rendered to you by us or the suppliers named on your ATOL Certificate. In certain situations, an alternate ATOL holder may offer you the services you purchased or an appropriate substitute (at no additional cost to you) if neither we nor the supplier are able to do so due to insolvency. You consent to accepting that the alternative ATOL holder will fulfill those responsibilities in those situations and to paying that alternative ATOL holder any money that is still owed to you under the terms of your contract. You acknowledge, however, that there may be situations in which designating a substitute ATOL holder is not feasible. In such instances, you will have the right to file a claim with the ATOL scheme (or, if relevant, your credit card issuer).
The Trustees of the Air Travel Trust may pay you or otherwise benefit you under the ATOL scheme if we, or the suppliers listed on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) due to our insolvency. You acknowledge that in exchange for such payment or benefit, you irrevocably assign to such Trustees all claims you now have or may in the future have over the non-provision of the services, including claims against us, the travel agency, or, if relevant, your credit card issuer. Additionally, you acknowledge that if another entity has paid the amounts you have claimed under the ATOL system, any such claims may be reassigned to them.
22. Complaints
When on vacation, you have to report any complaints you may have right away to the appropriate supplier (such as your hotel, tour operator, or our local representative). They’ll work hard to make things right. In the event that they are unable to settle the issue locally, please email Enquiry@holidayhonchos.co.uk or call 02081 912033 to reach Holiday Honchos. It is not appropriate to write a letter of complaint after returning from vacation but to say nothing or do nothing.
It is highly advised that you report any complaints as soon as possible to both Holiday Honchos, and that you fill out a report form while at the resort outlining the occurrence. Within four weeks after the date of your return, you must email or write to us at the address on your invoice with your booking reference and all other pertinent information if your complaint has not been resolved locally or if you would like to file a complaint when you get back home. Your rights under this contract may be affected if you don’t follow this process since we won’t have had a chance to look into and address your complaint while you were at the resort.
In the event that you are sick or hurt while on vacation, you need to notify the proper provider as well as us right away by phone or email so that the right help may be given. When you get back to the UK, you should schedule an appointment with your general practitioner and seek advice from a local physician. In the event that you decide to sue us because of that disease, you will need to give us the name and contact information of the general practitioner (GP) and the local physician you saw, as well as written consent allowing us to get a medical report from each of them.
When it comes to any stated ailments, you cannot act dishonestly. You shall not make any misleading or inflated claims, nor may any member of your party or agent act on your behalf. Details of any claim made by you, any party you represent, or anyone else acting on your behalf that you know to be false or overstated will be forwarded to the appropriate authorities, and we will pursue reimbursement for any money paid to you in relation to the related claim.
23. Construction Work
Owing to recent advances, there is a lot of building going on, especially in the UAE, and it might be seen from your hotel or nearby. This can lead to the unavailability of specific facilities or services. Some properties may be undergoing modest renovations and maintenance, most of which won’t have a negative impact on your vacation. We will offer you alternatives and notify you in advance of these whenever it is possible. We regret that we are unable to assume responsibility if the construction activities at or near the destination you book negatively impact your enjoyment of your vacation and that we have no control over them.
24. Behaviour
You acknowledge that it is your duty to make sure that neither you nor the other party members act in a way that might offend people or put their property at danger of being lost or damaged. Any such losses or damages must be paid immediately to the management, owner, or other supplier of the lodging. You agree to hold us harmless from any claims (including attorney fees) that are later brought against us as a result of your activities. We anticipate that every client will treat others with respect. We retain the right to end your agreement immediately if, in our reasonable judgment or the reasonable opinion of any other individuals in power, you are acting in a way that might or would likely cause harm to property, distress, danger, or irritation to any third party. In this case, your whole reservation with us, including the plans for your return transportation, will end right away, and we won’t be liable for any fees, penalties, returns, or other damages.
25. Data Protection
We are dedicated to safeguarding your personal data and privacy. We utilize the data in order to carry out our obligations under the travel agent contract. Your provided information will be stored on our computers and in other systems so that we can use it for the following purposes:
1. Booking information
2. Holiday providers may receive information about you and your party
3. Information you supply may occasionally be shared with other parties for the purpose of debt collection or fraud prevention
We can give you a copy of the personal data we have on file upon request. You are entitled to have any incorrect personal data updated or removed. Please be aware that laws passed in certain countries mandate that airlines provide access to passenger data to border control officials. Consequently, the customs and immigration authorities of any nation on your itinerary may receive access to whatever information we have about you and your travel plans. We can only speak with the individual making the reservation or any other person named in the booking agreement about issues pertaining to your reservation due to data protection.
26. Your Arrangement With Us
By completing your reservation, you agree that your booking and travel plans are subject to the terms of this Agreement and any contracts you may have with suppliers (such as hotels).
27. Law and Jurisdiction
Legal Jurisdiction: The courts in the region of the United Kingdom where the client resides are within our jurisdiction. The courts of England and Wales will have exclusive jurisdiction over clients who do not reside in the United Kingdom.